Effective Date / Last Updated: April 2025
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, The Ojas Conglomerate (a privately held multi-business holding company) has established the following Grievance Redressal mechanism for users of www.ojasco.com.
1. Grievance Officer
The Ojas Group has designated a Grievance Officer to address complaints and concerns raised by users in relation to this website and the handling of their personal data.
- Designated Grievance Officer: [Name to be confirmed]
- Organisation: The Ojas Group
- Email: info@ojasco.com
- Postal Address: One Horizon Center, Golf Course Road, DLF Phase 5, Sector 43, Gurugram, Haryana 122002, India
2. Scope of Grievances
You may file a grievance relating to:
- Alleged violations of your rights under the DPDP Act, 2023, including concerns about how your data is collected, stored, used, or shared.
- Content on the website that you believe is unlawful, misleading, defamatory, or in violation of applicable law.
- Any breach of the Terms of Use, Privacy Policy, or Disclaimer published on this Site.
- Any other concern relating to our digital presence or the processing of your personal data.
3. How to File a Grievance
To file a grievance, please send a written communication to the Grievance Officer at info@ojasco.com. Please include:
- Your full name and contact details.
- A clear description of the nature of your complaint or concern.
- Specific references to the content, data, or incident involved, including relevant dates or URLs.
- Any supporting documentation you wish to provide.
4. Acknowledgement and Resolution Timeline
We will acknowledge receipt of your grievance within 24 (twenty-four) hours of submission. We will endeavour to resolve straightforward grievances within 72 (seventy-two) hours, and more complex matters within 15 (fifteen) days. Where additional time is required, we will communicate an updated timeline within the initial 15-day period.
5. Escalation
If you are dissatisfied with the resolution provided, you may escalate your complaint to the Data Protection Board of India once established under the DPDP Act, 2023, or any other competent regulatory authority.
6. Data Protection Queries
Requests relating specifically to your rights under the DPDP Act, 2023, including access, correction, or erasure of personal data, should be directed to the Grievance Officer using the contact details above.